Shipping policy

Shipping & Order Policy

Processing & Shipping

Please allow 6–9 business days for your order to be processed and shipped.

Processing time is separate from shipping/delivery time. Once your order has been shipped, you will receive tracking information. Delivery times may vary depending on the shipping carrier, destination, weather, holidays, and other circumstances outside of our control.

Address Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please double-check your information before placing your order.

We are not responsible for packages delayed, returned, or delivered to the wrong location due to an incorrect or incomplete address provided by the customer.

Once Your Order Ships

Once your package has been shipped and tracking information has been provided, we are no longer responsible for delays, lost packages, stolen packages, or damage caused by the shipping carrier.

If your tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier and/or your local delivery office directly.

While we are not required or obligated to resolve issues that occur after an order has been shipped, we may try to assist with package-related issues as a courtesy when possible. We cannot control the carrier, change delivery outcomes, or guarantee a resolution.

If an issue occurs and it is something we are able to assist with, we will be more than happy to work with you and, when appropriate, resend your order. Any replacement will be handled at our discretion based on the circumstances.

Order Changes

Orders cannot be changed once they have been placed. Please carefully review your order, items, and shipping information before completing your purchase.

Order Cancellations

Cancellation requests may be considered only if the order has not yet been processed, but cancellations are not guaranteed.

If you would like to request a cancellation, please contact us as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

Submitting a cancellation request does not guarantee that the order can be canceled.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to receive the package, please contact us once the package has been returned.

Any additional shipping costs associated with reshipping a returned package may be the responsibility of the customer.

By placing an order, you acknowledge and agree to the processing, shipping, order change, and cancellation policies outlined above.