Refund policy

Refund & Return Policy

All Sales Are Final

All sales are final unless otherwise stated in this policy. Due to the nature of our products, we do not accept returns or exchanges simply because a customer changes their mind, orders the wrong item, or no longer wants the product.

Damaged or Incorrect Orders

We want you to receive your order in the condition it was intended to be in. If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and clear photos of the item and packaging so that we can review the issue and determine the appropriate resolution.

If we determine that the issue was caused by an error on our part, we may offer a replacement, store credit, refund, or another appropriate resolution at our discretion.

Shipping-Related Damage

Once an order has been shipped, it is in the possession of the shipping carrier. We are not responsible for damage, delays, lost packages, stolen packages, or other issues caused by the carrier.

However, we may try to assist with shipping-related issues as a courtesy when possible. Any assistance we provide does not guarantee a refund, replacement, or resolution.

Glitter Appearance & Degassing

Small bubbles or changes in appearance may occur during the filling and shipping process and do not automatically qualify an order for a refund or replacement.

Some products may require degassing after delivery. Customers should allow the product time to properly settle and degas before determining whether there is an issue.

The appearance of glitter may also vary depending on the cup or item being used, including its color, shape, size, material, and lighting. These variations do not automatically qualify an order for a refund or replacement.

Reactivating Lava & Effects

If your product contains lava or other effects that need to be reactivated after shipping, do not shake the product.

To reactivate the lava and effects, gently flip the product over several times. Allow the contents to settle between flips as needed.

Shaking the product may cause excessive bubbles or interfere with the intended appearance and performance of the product. Please follow the provided care instructions before determining that there is an issue with your order.

Order Mistakes

Customers are responsible for reviewing their order carefully before completing their purchase.

We do not offer refunds or exchanges for incorrect selections made by the customer, including incorrect colors, styles, quantities, or other product choices.

Refund Requests

If you believe your order qualifies for a refund or other resolution under this policy, please contact us with your order information and details about the issue.

Submitting a request does not guarantee that a refund, replacement, or exchange will be approved. Each situation will be reviewed individually based on the circumstances and the terms of this policy.

Approved refunds will be issued to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

Contact Us

If you have an issue with your order, please contact us as soon as possible so we can review the situation and determine whether we can assist.

By placing an order, you acknowledge and agree to this Refund & Return Policy.